Privacy Policy

Data Controller

urbanfield B.V. is the data controller responsible for your personal data. We are registered in the Netherlands with KvK number 91520483 and VAT number NL861975430B01. Our registered address is Beukenlaan 7, 1318 CR Almere, Flevoland, Netherlands.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, postal address, and project details when you contact us for renovation services. We may also collect technical information about your device and how you interact with our website, including IP addresses, browser type, and pages visited.

How We Use Your Information

We explain how we use your information to provide and improve our renovation services. Specifically, we use your personal data for the following purposes:

• To respond to your inquiries and provide quotes for renovation projects
• To communicate with you about your project and provide customer support
• To schedule appointments and manage project timelines
• To process payments and maintain financial records
• To comply with legal obligations and tax requirements
• To improve our services and website functionality
• To send you relevant information about our services (with your consent)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds: (a) Contract performance - to fulfill our renovation service agreements with you; (b) Legitimate interests - to operate our business and improve our services; (c) Legal compliance - to meet our legal and regulatory obligations; (d) Consent - for marketing communications and cookies (where required).

Data Sharing

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors, cloud storage providers, and professional advisors. All third parties are contractually bound to protect your information and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected. For customer records and project documentation, we typically retain data for 7 years after project completion to comply with legal requirements. Marketing consent data is retained until you withdraw consent. Website analytics data is typically retained for 26 months.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal obligations)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Withdraw consent for data processing at any time

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. Essential cookies are necessary for website functionality, while analytics and marketing cookies require your consent. You can manage your cookie preferences through our cookie banner or browser settings. For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, employee training, and access controls. However, no method of transmission over the internet is 100% secure.

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable data protection laws. You can contact them at autoriteitpersoonsgegevens.nl or by phone at +31 70 888 8500.